Last Updated: November 2025
Important Notice – Research Use Only
YOU MUST BE OVER 21 YEARS OLD TO USE THIS WEBSITE. The products we offer are intended for IN-VITRO LABORATORY RESEARCH USE ONLY — NOT FOR HUMAN OR ANIMAL USE. By accessing this website, you acknowledge that our peptides and research compounds are for laboratory research purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
BIOTEMP IS NOT A COMPOUNDING PHARMACY OR MEDICAL FACILITY. We do not provide medical advice, and our products have not been evaluated by the FDA. If you are seeking medical treatment, please consult with a licensed healthcare provider.
1. About This Privacy Policy
BioTemp (“we,” “us,” “our”) operates biotemp.org and is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue use of our website immediately.
2. Information We Collect
Personal Information You Provide
When you interact with our website, we may collect:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Account Information: Username, password, and account preferences
- Order Information: Purchase history, payment details, shipping preferences
- Communication Data: Messages, inquiries, and support requests you send to us
- Identity Verification: Age verification and professional credentials (when required)
Automatically Collected Information
We automatically collect certain information about your visit:
- Technical Data: IP address, browser type, device information, operating system
- Website Usage: Pages visited, time spent on site, clickstream data, referral sources
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment and Customer Service
- Processing and shipping your orders
- Managing your account and order history
- Providing customer support and responding to inquiries
- Sending order confirmations, shipping notifications, and updates
Research and Quality Assurance
- Maintaining Certificate of Analysis (COA) documentation
- Tracking batch information and quality control data
- Managing product recalls or safety notifications (if necessary)
Communication and Marketing
- Sending promotional emails and product updates (with your consent)
- Notifying you about new products, services, and company announcements
- Conducting customer surveys and feedback collection
Legal Compliance and Security
- Complying with legal obligations and regulatory requirements
- Preventing fraud, unauthorized access, and other illegal activities
- Enforcing our Terms of Service and other agreements
- Age verification and research use compliance
Website Improvement
- Analyzing website usage patterns and user behavior
- Improving website functionality, design, and user experience
- Developing new features and services
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party companies to help operate our business:
- Payment Processors: Secure handling of credit card and payment information
- Shipping Partners: Delivery of your orders (UPS, FedEx, USPS, etc.)
- Email Services: Managing our email communications and newsletters
- Analytics Providers: Website performance and usage analysis
- Security Services: Fraud detection and cybersecurity protection
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect the rights, property, or safety of BioTemp, our customers, or others
- Investigate suspected fraud, security breaches, or policy violations
- Enforce our Terms of Service and other legal agreements
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Industry-standard SSL encryption for data transmission
- Secure servers and databases with restricted access
- Regular security audits and vulnerability assessments
- Multi-factor authentication for admin access
Administrative Safeguards
- Employee access controls and privacy training
- Confidentiality agreements for all staff and contractors
- Incident response procedures for security breaches
- Regular review and updates of security protocols
Physical Safeguards
- Secure facilities with controlled access
- Protected storage of physical documents and records
- Secure disposal of sensitive information
Important Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information about cookies and how to manage them, visit aboutcookies.org.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to the personal information we hold about you
- Receive a copy of your data in a machine-readable format
Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information and preferences
Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Close your account and remove associated data
Marketing Communications
- Opt-out of promotional emails and marketing communications
- Update your communication preferences at any time
Data Processing
- Object to certain types of data processing
- Restrict processing of your information in certain circumstances
To exercise your rights, contact us at: Support@biotemp.org
8. International Data Transfers
BioTemp is based in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
For customers in the European Union, we ensure adequate protection for your personal data through appropriate safeguards and comply with applicable data protection regulations.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Account Information
- Active accounts: Retained while your account remains active
- Inactive accounts: May be deleted after 2 years of inactivity
Order and Transaction Data
- Order history: Retained for 2 years for customer service and legal compliance
- Payment information: Not stored on our servers (handled by payment processors)
- COA and batch records: Retained according to industry standards and regulations
Marketing Communications
- Email marketing data: Retained until you opt-out or we determine it’s no longer necessary
- Website analytics: Anonymized data retained for business intelligence purposes
10. Third-Party Websites
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a person under 21 has provided us with personal information, we will delete that information immediately.
If you are under 21, please do not use our website or provide any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
BioTemp
Email: Support@biotemp.org
For all inquiries including:
- Privacy and data protection questions
- Research use inquiries
- Quality assurance matters
- General customer support
We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have about our privacy practices.
14. Research Use Compliance
FINAL REMINDER: All products sold by BioTemp are for laboratory research use only. By placing an order, you acknowledge and agree that:
- You are 21 years of age or older
- You are purchasing for legitimate research purposes only
- You will not use our products for human or animal consumption
- You understand that our products have not been approved by the FDA for any medical use
- You assume all responsibility for proper handling, storage, and disposal of research materials
BioTemp reserves the right to refuse service to any customer who does not meet our research use requirements.
This Privacy Policy governs your use of biotemp.org and our related services. By continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.